New security features on the iPhone may be preventing some handsets from charging automatically

APPLE customers are complaining that their iPhones aren’t charging when they’re plugged in – and there’s no word on why.

The issue appears to primarily affect the new iPhone XS and iPhone XS Max smartphones, but some users say even their older handsets aren’t working right either.

For people using older iPhones, they say the issue is happening after updating to iOS 12 – Apple’s latest mobile software.

Users say that the iPhone doesn’t automatically start charging when plugged in, and only works after several tries.

thread about the issue on Apple’s official support forums has received nearly 300 replies about the issue.

One poster wrote: “So just got my new iPhone, and noticed this issue I’ve been having.

 

 

 

 

 

 

 

 

 

 

“I connect the Lightning cable to my phone to charge and most of the time it automatically charges.

“However I’ve noticed several times plugging the phone in and no charge comes up.

“Tried unplugging and plugging back in, sometimes it’ll work.”

Another user replying to the thread claimed that they had managed to figure out exactly when the iPhone wouldn’t charge.

“I’ve managed to isolate the issue. As you suggest, it could be related to software.

“If I haven’t interacted with the phone for some time, it becomes unresponsive to a charger being plugged in.

“But if I unplug then lift it and start using it, it will recognise the charger.”

With iOS 12, Apple introduced something called USB Restricted Mode.

It closed a security loophole that let police crack into iPhones without a password, by using hacking devices that hoover up info from locked handsets using your phone’s Lightning charging port.

Police can purchase “cracking” boxes that plug into the Lightning port on the bottom of an iPhone.

Given enough time, these boxes can unscramble your iPhone – which is typically locked and encrypted – and give police access to your info.

But Apple’s new update shuts off the data transfer capabilities of the Lightning port one hour after an iPhone has been locked.

That means unless police can get access to an iPhone within an hour of it being locked, they won’t be able to break into it.

It also means users won’t be able to transfer data to a computer using the Lightning port without unlocking their phone – if it’s been locked for an hour, anyway.

Despite the fact that this update will hamper police efforts to break into phones, Apple has defended the move.

“We’re constantly strengthening the security protections in every Apple product to help customers defend against hackers, identity thieves and intrusions into their personal date,” an Apple spokesperson said.

“We have the greatest respect for law enforcement, and we don’t design our security improvements to frustrate their efforts to do their jobs.”

With iOS 12, Apple introduced something called USB Restricted Mode.

It closed a security loophole that let police crack into iPhones without a password, by using hacking devices that hoover up info from locked handsets using your phone’s Lightning charging port.

Police can purchase “cracking” boxes that plug into the Lightning port on the bottom of an iPhone.

Given enough time, these boxes can unscramble your iPhone – which is typically locked and encrypted – and give police access to your info.

But Apple’s new update shuts off the data transfer capabilities of the Lightning port one hour after an iPhone has been locked.

That means unless police can get access to an iPhone within an hour of it being locked, they won’t be able to break into it.

It also means users won’t be able to transfer data to a computer using the Lightning port without unlocking their phone – if it’s been locked for an hour, anyway.

Despite the fact that this update will hamper police efforts to break into phones, Apple has defended the move.

“We’re constantly strengthening the security protections in every Apple product to help customers defend against hackers, identity thieves and intrusions into their personal date,” an Apple spokesperson said.

“We have the greatest respect for law enforcement, and we don’t design our security improvements to frustrate their efforts to do their jobs.”

 

 

LEAVE A REPLY

Please enter your comment!
Please enter your name here